Enjoy Your Alligator
We hope you enjoy your alligator leather, but if you need to exchange or return it for any reason, we can make arrangements. To receive a return authorization, please contact us by e-mail within 30 days of your purchase. Let us know the reason for your concerns and if you would like to exchange or return the product. We will e-mail you back with authorization and instructions. Generally, you will need to ship the product back to us in original condition (the buyer pays the return shipping).
We hope to resolve any issues with exchanges, but we can also refund the price of the original order with approved authorization. We will process the return and start the refund within 1 week of receiving the returned product. The refund will be made to the payment method used to make the purchase from firstname.lastname@example.org. A few days may be required for your bank to receive the refund from our bank.
Most importantly, enjoy your alligator, we want to make sure you get a product you can use and enjoy.